Shipping & Returns
How are talmo products shipped?
All orders are sent with GLS or Warenpost International. Each order has its own tracking number which you will receive via email after purchase.
Where do you ship to?
We ship to most European countries:
Republic of Denmark
Vatican City State
Republic Of Malta
Republic of Monaco
The United Kingdom
All our products are shipped from Germany.
On some occasions, we can accommodate shipping to other countries. To find out how we can help
please get in touch by filling in the form in the contact section.
How much does shipping cost?
Shipping within Germany is free. For all European orders
shipping costs 4
How long will it take to arrive?
Orders within Germany
made up until 3 pm are likely to be delivered the next day. In general
delivery time within Germany is 1-2 business days. The estimated time of delivery within Europe is 2-4 business days and outside Europe
3-5 business days with DHL International. On rare occasions,
these packages can arrive outside of the estimated timeframe.
What about customs?
Customers living in an EU country don’t have to pay import or customs fees. The EU is a customs union meaning that no duties are collected among the member countries.
Can I cancel my order?
Once an order is placed it is passed on to our warehouse facility who then packs and ships the item. As soon as an order is packed the process cannot be stopped. However, there is a very small time frame in which order can be cancelled or changed. If this is the case please contact us with the following information:
● That you want to cancel/change the order
● Your order number
Can I return an item?
We accept all returns within 30 days of purchase. In order to be eligible for a full refund, the item must be undamaged unused and returned with its original packaging.
To request a return please get in touch at email@example.com. Please also fill out the formula in the revocation information. You will find further information on our Terms & Conditions.
If the item you have received does not match the one you ordered or if it is damaged or defective please contact us within 30 days of receipt and we will do our best to find a solution.
You will have to pay for the return shipment cost. We will provide you with the shipping address for returns.
When will I get my money back?
The processing of returns takes between 7-14 days after its arrival to us. Once your return is checked and approved it will be processed and the purchase price will be reimbursed. You will receive a confirmation e-mail notifying you of the reimbursement. Depending on your financial institution it may take a few business days for the refund to be displayed in your account.
How does the warranty service work?
talmo provides a warranty of six months. If you wish to make a Warranty Claim within this period you need to provide proof of purchase and faulty part. Please proceed as follows:
● If you bought at a retailer
you have to make your Warranty Claim there. Please bring your defective talmo product and your original receipt
● If you bought at our online web-shop
please contact our Customer Service. Once your complaint is with us we will contact you regarding how to proceed
Any defective parts that are covered by the warranty will be repaired or replaced free of charge.